NADILA, H. R.; GARSIDE, A. K.; UTAMA, D. M.; ROSIANI, T. Y. Integration of Servqual, Kano Model, Kansei Engineering, and TRIZ for Service Quality Improvement in Courier Logistics. Jurnal Teknologi dan Manajemen, v. 23, n. 2, p. 25-36, 15 Apr. 2026.