Nadila, H. R., A. K. Garside, D. M. Utama, and T. Y. Rosiani. “Integration of Servqual, Kano Model, Kansei Engineering, and TRIZ for Service Quality Improvement in Courier Logistics”. Jurnal Teknologi Dan Manajemen, vol. 23, no. 2, Apr. 2026, pp. 25-36, doi:10.52330/jtm.v23i2.408.