Fandi Hafid Sugianto, Eko Wahyu Abryandoko, and A. P. Farahdiansari. “Identification of Operational Performance in Service Operations through the Evaluation of Waiting Time and Technician Performance at AHASS Workshops”. Jurnal Teknologi Dan Manajemen, vol. 24, no. 1, Apr. 2026, pp. 19-26, doi:10.52330/jtm.v24i1.463.